“The behavioural economist Dan Ariely has conducted research showing that when people are treated rudely, they’re more likely to behave vengefully – for instance, by not saying anything when they’re given too much change in a transaction. But when rudeness is followed by a clear and simple “I’m sorry”, the annoyance dissipates and people tend to behave as honourably as they do in ordinary circumstances.”
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My challenge to you: only speak like a human at work - Telegraph
# Marketing
